Financial companies such as banks, insurance agencies & wealth consultants, much like any business, and customer service needs to be a top priority, but for many companies, the surge of digital media followed by the influx of data breaches and hacks has disillusioned the prospect of digitising customer service routes; until recently. With the addition of secure 256-bit encryption across live chat software solutions, your chats are now as secure as an average online payment page.

So. Just what does this have to do with the average companies customer service? The financial industry for one is built upon trust, security & adherence to security protocols. And customers are opting for companies who are secure and willing to provide more forward thinking and convenient features, which includes customer interaction & support through social media channels. instant messaging services or even a built-in live chat for websites. Digital transformation can seem like climbing Everest at times, however change is imperative to maintain a competitive edge.